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Frequently asked questions
How do I cancel my subscription?
You can manage or cancel your HabitCrew subscription anytime through your device's subscription settings (App Store → your profile → Subscriptions on iOS). Cancelling stops future billing; you'll keep access until the end of your current billing period.
How do streaks and timezones work?
Your habit streaks are calculated based on your device's local date, so completing a habit "today" always lines up with your own day, even if you travel or your timezone changes.
How do I delete my account and data?
You can delete your account directly in the app: go to Settings and tap the red "Delete Account" button. This permanently removes your account and associated data - except for banned users emails which are retained to stop account recreation. If you're unable to access the in-app delete option, email us at [email protected] with your account's email address and we'll process the deletion for you.
How do group habits work?
Group habits let you and your crew track a shared habit together, with each member keeping their own individual streak visible to the group. It's built to keep everyone accountable without anyone's individual progress affecting the others'.
I found a bug or have a feature request — how do I tell you?
The fastest way is in the app: go to the Profile tab and tap "Feedback and Suggestions." You can also email us at [email protected] with details (screenshots are always welcome) and we'll take a look.